Frequently Asked Questions

The ZEAL Pro demo features an entire library of how-to content to make setting up your theme a breeze. These articles are all posted on the demo blog. They’re based on the theme documentation, but are broken down to make finding what you’re looking for faster and easier.

The ZEAL Pro demo itself is also full of examples with instructions, so take some time to read the descriptions in the specific features you’re trying to configure. If anything isn’t working for you, feel free to reach out to us in support.

The area below the Icon Callouts and Widgets on your homepage is called “The Front Page.” Your Front page can either be static (eg. display the content of a regular, unchanging page) or serve as the feed where your latest posts appear on the site. This is a standard feature of all WordPress themes.

If you don’t have any content loaded into the Front Page, you’ll see either a blank white bar or the message “There are no posts to display.” You can fix this quickly and easily by setting content to display here.

If you want Athena’s front page to update regularly with the latest content from your blog, go to
Customize > Frontpage > Static Front Page. For Front Page display, select Your Recent Posts.

Your latest posts will appear below the Jumbotron and Icon Callouts on the homepage.

Once you’ve published your first post, the message “There are no posts to display” will disappear.

If you’d rather have your Athena Front page remain consistent, select A Static Front Page instead.

You can choose the specific pages you want to set as your Post Page or your Front Page in the WordPress Dashboard, under Settings > Reading. (If you’re just getting started, you’ll need to first create these Pages under Pages > Add New in your WordPress dashboard, before they’re available to select.)

In your Athena Customizer, go to

Appearance > Blog Layout

You’ll find the options to disable the post author and date on the blog page here.

If you also wish to disable them in the individual posts, go to

Appearance > Single Layout.

The Athena Pro theme accommodates a logo with a max-height of 75px.

If your logo appears very small on mobile, its likely that you’ve uploaded a file with dimensions that are too large. Double check the logo dimensions. Delete the media file, resize on your computer and reupload if necessary.

If your logo appears too large and cut off on mobile pages other than the frontpage, try adding the CSS rule to your site:


@media ( max-width: 991px ) {

#athena-logo img {
max-height: 50px;
}

#athena-logo {
line-height: 50px;
}
}

You can paste this rule into a field in the Athena customizer, under Extras > Custom CSS.

Go to Appearance > Customize > Jumbotron and then navigate into the settings for the slide you want to remove.

Delete all the data. Remove the image, delete the Header Text, Button Text and Button URLs.

Click Save & Publish, then close the customizer and refresh your homepage.

If you’re still not seeing the changes, force-refresh your browser a few times. If you’re using a caching plugin, make sure to flush the cache, clear your browser cache, and force refresh your website a few times.

Your Jumbotron or home slider’s load time is strongly dependent on the size of the images files you’ve loaded into it. If you’re finding there is a long delay for the slider to appear as the page loads, double check your file size under Media in the WordPress dashboard. Images size should be listed in KB, never in MB.

If your image is too large, resize it the file on your computer using your default image editing software. Double check that the horizontal length is not greater than 1423px, and that you choose a web-appropriate image quality when you export the photo after editing.

Once you’ve made these changes, replace the image you have in your WordPress media directory, and delete the original file.

You can modify the colour of the text on the Jumbotron by adding this CSS rule to your site.


#athena-jumbotron h2.header-text {
color: #XXXXXX;
}

Replace the Xs with the hexidecimal color value of your choice. You can find a good resource of hexidecimal colors here. Make sure not to overwrite the # or ; symbols in the code.

If you’re using Athena Pro V 1.002 or later, there’s a field where you can paste this rule in the Customizer, under Extras Copy and paste, replace your color value, save and refresh the site to see the changes.

If you’re on an earlier version of Athena, we recommend the free Simple Custom CSS to add this rule your site. The updated version of Athena Pro will be circulated to existing users during the week of April 17th, 2015, with instructions on how to update.

You can center align the footer menu in Athena Pro by adding the following CSS rule to the site:


ul#footer-menu {
padding-left: 0;
margin-left: 0;
}

If you are using Athena Version 1.002 or later, navigate to Customize > Extras > Custom CSS and paste this rule into the CSS field. Save your changes, close the customizer and refresh your homepage to see the changes.

If you are using an older version of Athena Pro, you’ll be receiving a software update from the Smartcat team shortly. In the mean time, you can add this rule by installing a free CSS editing plugin. We recommend Simple Custom CSS, available in the WordPress plugin directory.

You can view the Athena Pro documentation here. Alternatively, fill out a support request on our Get Support page requesting a PDF, and Sam in support will email it to you.

You can also find lots of handy tips and information in this Athena article, in our Tutorials section.

In addition to activating the Athena Pro theme in WordPress, make sure you activate your Athena Pro licence. In the WordPress dashboard, go to Appearance > Athena Licence. Your licence key is in the email confirmation you received from Smartcat immediately following your purchase. Paste it into the licence field, click “Activate” and “Save Changes.”

Refresh your WordPress dashboard, and then Athena Pro features will now be loaded.

The Athena Pro primary navigation features white text, sitting on a grey overlay on the Frontpage, and a black bar in Pages and Posts.

Frontpage Header
Frontpage Primary Navigation
Page & Post Primary Navigation
Page & Post Primary Navigation

The menu supports a limited number of characters, plus your logo, to render properly. If you try adding too many pages to the primary navigation, or have a logo with a big horizontal length, then all the text in your menu is going to get bumped down, to appear inline below the menu. If your pages are white, then the white-on-white text will disappear completely.

This is usually a very easy issue to resolve. It just requires reducing the character count in your primary menu. You can do this by:

  • Look for longer menu items that you can shorten. Eg. Change “Schedule of Events” to “Schedule” or “Events”
  • Group related pages together under as submenus. For example put “Contact” and or “Our History” under “About Us”.

For more information on managing menus in WordPress in general, check out the WordPress Menu User Guide.

The date usually comes from your theme’s single.php file. If you remove the code snippet from your single.php file, the date will also be removed from your Posts.

Alternatively, you can use the Custom Template included in the plugin, which you can select from the plugin settings.

Image size should have an aspect ratio of 1:1 (ie. be square.) We recommend 400×400 or 300×300. Make sure all your images are the same size.

To resolve this issue, simply update the Permalinks on your site.

In your WordPress dashboard, go to “Settings” > “Permalinks”. Scroll to the bottom of the page and click “Save.”

Try clicking on your Team Member again. It’s as easy as that!

Our Team Showcase supports the ability to add Featured Images. However if you’re unable to utilize this feature, its likely the WordPress theme you’re using does not, and is overriding the plugin function.

While most WordPress themes allow for featured images, some restrict it to Single Post types, and not Custom-Post-Types, as employed by the plugin.

To resolve this issue, please edit your theme’s functions.php file and add this code to it:

Warning: If you are not comfortable editing PHP files, please do not attempt this. Any mistake you make could create larger issues on your site. You’ll want to enlist the services of a PHP developer to take of this for you.


function my_custom_theme_setup() {
add_theme_support('post-thumbnails')
}
add_action( 'after_setup_theme', 'my_custom_theme_setup' );

Once you have uploaded and activated Ares Pro, a new menu appears in your WordPress dashboard called “Ares Pro”.

Go to the Ares Pro menu and click on “Import Now.” This action will copy all your settings from Ares to Ares Pro. When you visit the Theme Options, you’ll see that all of your settings have been copied over.

If you have toggled WP Construction Mode ON and still cannot see the Construction Mode page, try logging out of WordPress to view your site.

The plugin is built to allow the site Admin & Editor users to continue accessing the site in progress, while the public will only see the Under Construction page.

Visiting your site from an Incognito or Private Browsing window also works.

If you are having this issue, odds are WordPress has cached some of the settings.

If you are using a Cache plugin, please delete the cache and try again. Another option is to website Incognito, to double check that the Construction Mode plugin is off.

The WP Construction Mode plugin automatically filters out /wp-admin and /wp-login.php from the redirect hook.

If you are navigating to /wp-admin and arrive on the Under Construction page, please try yoursite.com/wp-login.php.

If you have a security plugin enabled that changes the login path, it should still account for /wp-login.php.

If all else fails and you are still unable to get in, you can FTP into your site directory and delete the security plugin or WP Construction Mode. Once you regain access to your site, set up the security plugin to account for /wp-login login attempts, then re-activate WP Construction Mode.

We added the login button to allow you quick access to your site dashboard. If however want to remove it, you can do so by editing the plugin’s CSS file.

FTP to your site and open /wp-content/plugins/wp-construction-mode/inc/style/style.css
then add this line of CSS:


#admin-login{ display: none }

Absolutely!

Smartcat makes it very easy for you to get your invoice.

After you purchase a Smartcat product, you’ll receive a Purchase Receipt Email. Click on “Generate & Download Invoice.” You will be redirected to a page where you can enter your name and company info.

Once you click “Submit” the invoice appears on the site with your purchase details, and company info.

Go to your browser’s Print options and select “Print to PDF” from the device options. This will download the invoice as a PDF to your computer. Alternatively, you can print a paper copy and save in your accounting records.

If you’ve deleted the Receipt email, you can access your invoice from your download history in your Smartcat account.

Absolutely! Just fill out a support request on the Get Support page. Samantha will resend your link to you as promptly as possible.

If you receive an error saying that the file size has exceeded the limit set in PHP.ini, it means your hosting provider has a limit on how much you can upload through your site.

You have two options to resolve this.

  1. Upload your downloaded product via FTP: Using an FTP client ( such as Filezilla ), drag and drop the Unzipped file into the Plugins or Themes directory( plugins go in Plugins, themes go in Themes ).
  2. Contact your hosting provider or log in to your hosting account to request an increase in your upload limit. Once you’ve upgraded your hosting, you can upload your downloaded product.

If you are installing the theme or plugin by uploading it, make sure you’re uploading the ZIP file that you downloaded from us after purchasing your product.

All of our files are in ZIP format.

For MAC users, please note that MAC computers automatically unzip the file if you open it. However, a ZIP copy remains on your computer inside your Downloads folder.

Please ensure you are uploading the ZIP file, and not the unzipped folder.

Once you have completed a payment, you will be taken to the checkout page. Here you can view your purchase summary and a link to download the items you bought. This will include one or many files, depending on your purchase.

You will also receive a payment receipt via email, with a link to download your puchase.

When you’re ready to get started:

  1. Find the plugin/theme zip file in your downloads folder. The file is named after the plugin/theme.
  2. If you are using the free version of the plugin, de-activate it before uploading the Pro version. Your settings will not be lost.
  3. Upload the plugin/theme .zip file from WordPress or upload the unzipped folder to /wp-content/plugins or /wp-content/themes
  4. Activate your plugin/theme from your WordPress dashboard.
  5. Configure the plugin/theme options from its Settings pages.
  6. And that’s it! From here on, the instructions will vary depending on which item you are using. Check out our Tutorials section for product-specific articles and documentation. If your download has additional instructions, you can find those in a PDF file attached to your purchase, on the Settings page, or on our site under Documentation.

If the solution to your issue isn’t here, check out our product-specific articles and How-Tos in the Smartcat